I’m searching for…
Change Font Size:
 A+ / A-
Search Phone
Menu

Service Excellence Program

disAbility Living Inc. are proud to announce that in January 2016, the organisation achieved the Certificate Level in the Service Excellence Program.  Our passion for excellence is demonstrated through our continuous improvement approach. We strive to maintain the highest standards, looking after the smallest details and going the extra mile. It means doing our very best in everything, in every way. 

The Service Excellence Principles

The principles adopted by the Australian Service Excellence Standards (ASES) are widely accepted by many quality management frameworks. The principles form the basis of ASES philosophy, standards, assessment, developmental approach and examples of evidence. 

Customer Focused 

Reflecting our respect and understanding of our consumer’s rights to dignity, confidentiality, information, effective communication and choice. Consumer satisfaction with services is measured and complaints and concerns addressed. Appropriate, safe and efficient services are provided ensuring a continuum of care. 

Clear direction with accountability

Inspirational leadership with a strong governance structure. Desired outcomes are identified in providing the best possible services and their achievement measured. 

Continuous learning and innovation

Establishing quality systems and ensuring there are mechanisms that integrate continuous improvement can only add value for an organisation. 

Valuing people and diversity

 Tapping into people’s commitment and capacity to learn at all levels of the organisation is essential. To provide a supportive flexible environment allows for people to reach their potential, whether it is staff, customer or partners. 

Collaborative work practices 

Understanding that strengthening and developing our relationships with our staff, customers, partners and other key stakeholders, provides many advantages in loyalty and pride in the organisation, customer satisfaction and assists to build a culture of innovation and trust. 

Evidenced based decision making

clear rationale, management of risk, analysis of the data and evaluation reports will assist to improve planning processes and services provided. 

Social, environmental and ethical responsibility

Responding to the expectation of the community and adding value to that community. 

Accredited at Certificate Level of the Australian Service Excellence Standards

Certificate of Service Excellence


Our Latest News

2018 Tri State Games

07-Nov-2018

Next week kicks off the 2018 Tri State Games held in the Port Adelaide/Enfield area! The Tri..

Click to Read More

Sounds & Vibes 2018

05-Nov-2018

Sounds & Vibes 2018 tickets are on sale now! South Australia's first accessible music festiv..

Click to Read More

Help Support Baby Mostyn

27-Jul-2018

Two weeks ago we lost one of our beloved support workers, Psyche Bradley, to Stage 4 Breast Canc..

Click to Read More

Government confirms NDIS commitment

09-May-2018

Some positive news for the disability community coming out of last night's budget, as the Turnbull G..

Click to Read More

A more inclusive Australia

02-May-2018

Exciting news has come from the Minister's Office, with new grant funding that will empower Aust..

Click to Read More

NDIS may be to blame for plateauing numbers of volunteers to help people with disabilities

08-Dec-2017

Volunteers are the golden threads that hold together the fabric of support for people with disab..

Click to Read More

STA Pricing win announced

26-Oct-2017

Pricing win as increases for short term accommodation announced Following the NDIA's announc..

Click to Read More

Order your Entertainment Book 2017 now!

12-Apr-2017

Book your new 2017 / 2018 Entertainment Book through disAbility Living to support our 'Out-and-About..

Click to Read More

Paralympian Kurt Fearnley 'confused and disheartened' over NDIS funding shift

17-Feb-2017

We are also 'confused and disheartened' over the current political debate about top up funding f..

Click to Read More

Shaping our future: Discussions on disability rights

13-Jan-2017

The Disability Discrimination Commissioner, Alastair McEwin, is conducting a national consultati..

Click to Read More

Read all our Latest News >

What people are saying

There is no other service that can provide the kind of home like service for my child as I get at Riverside

Get our E-News

Jump To Top